FAQs

Q: Are the products completely sustainable?
A: Our products are made with 100% natural ingredients, free of harmful chemicals and preservatives. Containers and packaging are recyclable. We want to take care of you and together we can take care of the environment too.

Q: Are there additional sizes and product offerings?
A: Signature products have been selected for the initial launch of The SitaZEN Room. We plan to extend our product line in the next phase. Your feedback will be a valuable part of the process.

Q: How many hours of burn time do the candles have?
A: The 8 ounce candles have 35-40 hours of burn time.

Q: What type of wick is used for the candles?
A: Our premium soy candles are made with wood wicks to protect the environment from soot and other toxins.

Q: How and where are the products made?
A: All products are made in the United States. Our organic soy-based candles are hand-poured and we work closely with our manufacturer to ensure premium ingredients are used and quality processing standards are maintained.

Q: Are the sugar scrubs and body butters safe for the skin?
A: Our products are carefully crafted with no harmful ingredients and never tested on animals.

  • No Parabens
  • No Phthalates
  • No Mineral Oil
  • No Petroleum
  • No Formaldehyde┬á

Q: Is there alcohol in the room spray?
A: There are no alcohols or harsh chemicals in our room sprays.

Q: What are the shipping options?
A: Orders are shipped first class mail; however, orders can be upgraded to priority mailing at checkout for an additional cost.

Q: How long will it take to receive my order?
A: Orders are processed, packaged and shipped within 72 hours of receipt. Peak holiday seasons, manufacturer and supplier disruptions due to the COVID-19 pandemic may cause delays.

Q: Where do you ship to?
A: We currently ship within the United States. We will expand shipping to other countries and territories and update you when available.

Q: What if I receive the wrong order or never receive my order?
A: While it is our mission to ensure that orders are delivered from our door to yours, we know things happen. Please email us at info@thesitazenroom.com and we will assist you. Please be sure to include the product(s) ordered, date and total to help us research and rectify your order.

Q: Can I cancel my order?
A: Kindly note that our team works hard to fulfill your order. While an order cannot be canceled after it is placed, it can be considered for a refund.